Refund Policy

General Policy

All donations made to All India Sai Samaj. via our website are are voluntary and generally non-refundable. Because donations are immediately allocated to ongoing social welfare and charitable projects, we cannot routinely cancel or reverse successful payments.

Donors are therefore requested to exercise due care and diligence before completing any online donation.

Exceptional Circumstances for Refunds

We recognize that mistakes can happen during digital transactions. We will examine refund requests on a case-by-case basis under the following strict conditions:

  • Duplicate Transactions: The donor accidentally processes a payment more than once for the same intended purpose.
  • Technical Errors: An incorrect contribution amount is entered or deducted due to a verified payment gateway error.
  • Unauthorized Activity: The transaction was completed fraudulently using a card or account without the holder's knowledge or consent (subject to verification by the bank or gateway).
Submission Timeline & Requirements

To request a refund under the exceptional circumstances listed above, you may send your request or grievance by email or post within 7 calendar days of the transaction date, addressedto our Grievance Officer (contact details given below).

Your request must include the following details:

  • Full name and contact information of the donor.
  • Date and exact amount of the donation.
  • Payment method used (e.g., Credit Card, Debit Card, Net Banking, UPI).
  • Transaction ID or Payment Gateway Reference Number.
  • A clear explanation of the reason for the refund request and any supporting details that help us identify your records.
  • Proof of deduction (such as a bank statement excerpt or payment screenshot). Incomplete requests may result in delays or inability to process the claim.
  • Grievance Officer, All India Sai Samaj: G Prabhu
  • Email: allindiasaisamaj@gmail.com
  • Phone: +91-9444723362
  • Postal Address: 51, Alamelu Mangapuram, Mylapore, Chennai - 600004
Timelines for Response and Rectification
  • We will acknowledge and respond to your request or grievance within 10 (ten) working days of receipt.
  • Refund requests will be considered on a case-by-case basis. Where, upon review, a refund request is found to merit approval, the approved refund shall be processed within 90 daysfrom the date of acknowledgement of receipt of the refund request, unless a longer period is required by law or is necessary due to the complexity of the request.The approved refund amount will be credited only to the original payment source used for the transaction.
  • Discretionary Review: The Society reserves the absolute right to approve or decline any refund request based on transaction records and fund utilization status.
  • Verification: The Society reserves the right to verify transaction details with the relevant payment gateway, financial institution, or donor before processing any refund.
  • Transaction Deductions: Payment gateway processing charges, processing fees, or bank levies incurred during the original transaction and the refund process may be deducted from the final refundable amount.
  • Tax Exemption Limitations: No 80G exemption is available for donations made to All India Sai Samaj